CORE SERVICES

FY06
Actual

FY07
Actual

FY08
Target

• MEASURES

Generate revenue and promote the state’s economy

• Percentage of state’s revenue collected by State Bank Commissioner and Division of Corporations

25%

27%

26%

• Percentage of Uniform Commercial Code filings processed via the internet

43%

48%

52%

Manage and promote easy access to governmental, educational and recreational information

• Delaware library cardholders

352,234

493,934

518,000

• Online archival digital images added

12,642

17,428

18,735

• Unique visitors to State’s web portal (Delaware.gov) per month

185,490

288,045

316,850

Promote Delaware history, art and culture

• Visitors to State Museums

83,992

88,447

92,869

• Visitors to State Archives and Archives presentations

12,948

15,603

16,773

• People served by Division of Arts sponsored programs

950,000

914,118

1,000,000

• Heritage Commission Outreach Events

16

25

28

Provide direct services and assistance to veterans and their families

• Outreach services to veterans and dependents

50,576

51,558

52,878

• Approved cemetery applications

24,003

24,779

25,398

• Percentage occupancy at the Delaware Veterans Home at fiscal year end

n/a

n/a

75%*

Promote equal opportunity and protection for all persons

• Human Relations Commission educational seminars, training and workshops

330

303

364

• Meetings, forums and conferences for Delaware’s women

70

43

49

Provide regulatory, licensing and consumer services to protect the public’s welfare

• Professional license holders

53,411

59,475

69,875

• Public Service Commission Consumer Satisfaction Rating (1-5)

4.1

3.9

4.0 +

• Town Hall Meetings convened by the Public Advocate

6

8

8

Administer the State’s employment relations and government ethics laws

• Public Employment cases processed

62

69

75

• Percentage of Public Integrity Commission opinions issued within 45 days

76%

85%

90%